Please be sure to open and inspect your products immediately. Contact us as soon as possible if there are any errors or issues, and be sure to keep all products and packaging. We will need photography of any issues or damages. Orders cannot be cancelled after 48 hours of purchase

Returns & Exchanges

We accept return requests within 14 days of your order delivery. If you wish to exchange or return an item, kindly contact us within this 14-day period, and we will provide you with detailed return instructions.

Please note that Bespook does not provide free returns, and the customer is responsible for covering the return shipping costs.

Once you receive the return instructions, you have a 15-day window to initiate the return. The item(s) must be returned in their original packaging.

Upon our receipt of the item in impeccable, resaleable condition, we will issue a full refund to you.

Full Details of Our Return Policy and Process

Initiate Return Request
Contact us within 14 days of receiving the item. If your contact falls outside the 14-day return window, your return request will be considered on a case-by-case basis and may not qualify for a return.

Return Request Submission
After submitting your return request, we will thoroughly review the information provided and then email you detailed instructions for returning the item.

Prior Authorization
Please refrain from returning items without prior authorization, as unauthorized returns will be refused.

Condition of Returned Items
All items must be returned in their original, unworn, and unused condition, enclosed in the original packaging, within 15 days to be eligible for a refund.

Refund Process
Once the returned item is received, we will issue a full refund of the item price or order.

Refund Timeline
Expect a refund in the same form of payment originally used for the purchase within 21 days of us receiving your returned item. If you have not received a credit and it has been longer than 21 days from the day your item was sent back/picked up for return, please contact us.

Unresalable Condition
In the event an item is returned in a condition where it cannot be resold, we will be unable to proceed with the refund. We will contact you should this occur.

Damage Reporting Procedure
In the unfortunate event that you receive damaged products, please follow the steps below:

Preservation of Products and Packaging
Keep all products and their packaging intact.

Capture clear photos of the following:

• The external condition of the shipping box.
• The internal packaging.
• The damaged product itself.
• Any damage present on the box.

Email Notification
Email the provided details to info@bespook.co.za within 48 hours of receiving your order.

• Include your order number.
• Provide a description of the damage.
• Attach the photos taken.

Replacement Process
Once we receive your email, we will promptly collaborate with you to facilitate the replacement of the damaged items.

Refund Policy
Damaged products may not be returned for a refund; however, we will provide a replacement for the damaged items.

We appreciate your prompt cooperation in reporting damages, and we assure you that we will work diligently to resolve the issue and ensure your satisfaction. If you have any further questions or concerns, feel free to contact us at info@bespook.co.za

Defective Items

Please be sure to open and inspect your products immediately. Any defect must be reported within 48 hours of receipt of merchandise.

Photo proof, emailed to info@bespook.co.za will be required to verify the defect, and if deemed defective by Bespook, you will receive a replacement of the same item. Defective product may not be returned for a refund; you will get a replacement only.

Claims for defective merchandise will not be honoured if the items are used.